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We accept all major credit/debit cards (Visa®, Mastercard®, American Express®, Discover®, Diners Club®), Shop Pay, Apple Pay®, and PayPal®. Financing is available via PayPal Pay Later for flexible payment options.

Yes, payment for pre-orders is processed at the time of purchase.

We ship to 49 states in US: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington DC, West Virginia, Wisconsin, Wyoming. Sales tax are applied according to state regulations in all states, except for Delaware, Montana, New Hampshire, and Oregon, subject to official changes. Due to shipping limitations, we are unable to accept orders to the following destinations: Alaska, American Samoa, Guam, Hawaii, Northern Mariana Islands, Puerto Rico, Marshall islands, Micronesia, Palau, US Virgin Islands, APO/FPO/DPO and P.O Box addresses.

Pre-orders can be canceled anytime before a tracking number is issued. Email our Nakamichi Concierge team with your order number to request a cancellation. Changes to shipping addresses or items are not possible after the order has been shipped.

All orders are shipped via UPS and a signature will be required for acknowledgement of receipt. For shipping-related enquiries, please contact UPS at 1.800.742.5877 with your tracking number.

Your order confirmation email includes an estimated shipping date. Once shipped, you'll receive a tracking number to monitor delivery. Track your package directly on the UPS tracking page.

Yes, all Shockwafe Wireless speaker components are capable of handling international voltages (110-240V, 50/60Hz). To power Shockwafe Wireless outside of the USA, you can use travel/international power adapters to connect the bundled power cables directly to your country's wall socket. Alternatively, you can source for replacement IEC power cables that are terminated for your country's wall socket. For Shockwafe Wireless, you will need: a. 4 x IEC C7 cables (for surround speakers and subwoofers) b. 1 x IEC C5 cable (for soundbar power adapter)

Our Returns Policy is valid for 45 calendar days from the date of delivery when you purchase from the Nakamichi Official Web Store. Free returns are only available within USA only. Subject to the conditions outlined in our full Returns Policy, we will provide a free shipping label for returns from the original delivery address. View our full Returns Policy here.

All systems come with a one year parts and labor USA warranty.

Currently, there is no in-store auditioning of Shockwafe Wireless available. It is exclusively sold on the Nakamichi Official Web Store with shipping within the US. Sign up for our newsletter to receive the latest retailer and availability updates.

Currently, the Nakamichi Shockwafe Wireless 11.2.6 is not available for international shipping. Our team is actively exploring options for international orders. We'll provide updates on our website and through our e-newsletters as soon as we have more information. Be sure to register your interest here: https://shockwafe.nakamichi-usa.com/ All systems purchased come with a 1 year parts and labor USA warranty. In the event that your system needs servicing, we will still honor the warranty as long as you can ship the product back to us in California (at your expense) and provide an eligible USA shipping address we can ship to after servicing is complete.